Help and FAQ

FileTypeSizeUploaded onDownload
AMS OverviewPDF1.63 MB13 Nov, 2015 Download
Member Portal GuidePDF241.16 KB13 Nov, 2015 Download
Chapter Officer GuidePDF372.48 KB13 Nov, 2015 Download
I have forgotten my password or it is not being recognised.  How can I recover or reset my password?
1. Click "Forgot your Username or Password" link on the portal Home page, or visit https://portal.isoc.org/forgot-uid
2. Enter your Username as instructed on the page.  If you were a member of ISOC before the new system rolled out on November 17th, 2009, chances are very high that your Username is your email address.  If you signed up after November 17th, 2009, then your Username could also be something besides your email address.  
3. An email containing an encrypted URL will be sent to the email address associated with your account.  Be sure to click the URL within 120 minutes - it is a time-limited URL for security reasons.  
4. The password-reset page will display, allowing you to change your password online.  Once you have successfully changed your password, you will also be logged into the portal.

5. If you are still having trouble logging in, download our AMS Member Guide Guides and Documents, or contact amshelp(at)isoc.org

Why does the portal tell me "User already exists" or "Email already exists" when I try to sign up?
The portal is designed to only allow each email address or username to exist once.  This prevents duplicates, and is better for security.  If you are receiving this message, then the Username and/or your email address already exist in our database.  Try using the "Forgot your Username or Password" link on the portal Home page, or visit https://portal.isoc.org/forgot-uid
Remember:  If you were already an ISOC member before November 17th, 2009, your Username is almost always your email address.  If you joined after November 17th, 2009, your Username can be either your email address or something else.  

I have been an ISOC Global member for several years.  Now I'd like to join my local Chapter.  How can I do this?
1. First, log into the portal using your Username and password .  
2. If you are already a Global member, you should see your Home page text change from "Join ISOC" to "Join a Chapter."  
3. Click the “Join a Chapter” link & this will take you to a listing of all ISOC Chapters globally.  
4.  Indicate interest in a given Chapter by clicking on the checkbox next to the Chapter name.  
5.  This notifies the chapter administrators that you are interested in becoming a member - however, you will not yet be a member of that Chapter.   You will be contacted separately by a Chapter officer for approval.
To see contact details for all Chapters please go to:chapters list

I am currently a Global member but would like to support ISOC by becoming a Sustaining Member or make a donation.  How can I do this?
1. Log into the portal using your Username and password.  
2. You should see a link under Support the Internet Society that says "Become a Sustaining Member" or “Donate”.  
3. Click the link and this will take you to the page where you can become a Sustaining Member or make a donation. 
NOTE: Currently the portal can only accept Visa, Mastercard, and American Express for online payments/donations.  For other methods (such as wire transfer, check, money order or PayPal, please contact our Membership group: membership (at) isoc.org 

For more information please go to:http://www.isoc.org/members/individual.shtml